Contact Support

During these uncertain times and restrictions in place for the Coronavirus (COVID-19) we are continuing to offer our customers support via phone, email and chat, however we are facing challenges. Our Technical Support team currently has limited access to Promethean Hardware for complicated troubleshooting, and it may be difficult to provide an immediate solution to unknown issues. Depending on your location you may also experience delays in shipment of warranty replacements. Thank you for your patience and understanding.

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How will we use the information about you?

Your privacy is very important to us. For this reason, we process data we collect in accordance with EU General Data Protection Regulation and other applicable data protection laws. For more information, please see our Privacy Policy.

We will use the information you provide to us (i) to track the progress of each inquiry/matter and to ensure that it is dealt with appropriately and in a timely manner; (ii) to keep records in order to deal with subsequent problem; (iii) for training and quality-assurance purposes; and (iv) so that we may send you customer satisfaction surveys. We may also share your data with an authorized local service provider only if necessary to resolve a problem at the customer’s site.